Responsible Gaming
at tf999
At tf999, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in full control of their play.
Stay in Control with tf999 Tools
tf999 provides a full suite of responsible gaming tools that you can activate directly from your account settings at any time. These tools are free, immediate, and designed to put you in charge of your experience.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your tf999 account. Once a limit is in place, it takes effect immediately for reductions. Increases require a 24-hour cooling-off period before taking effect — ensuring you cannot act impulsively in the heat of the moment. Limits can be set in BDT increments to suit your personal budget.
Loss Limits
Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net losses reach the limit you have configured, tf999 will automatically suspend further wagering activity for the remainder of that period. This tool is particularly effective for players who find it difficult to stop after a run of losses.
Time-Out Periods
Need a short break? The tf999 time-out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out your account is inaccessible for gameplay, but you may still withdraw any existing balance. Time-outs cannot be cancelled early, giving you a genuine period of distance from the platform.
Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, self-exclusion allows you to close your tf999 account for a minimum of 6 months or permanently. During the exclusion period, tf999 will remove you from all marketing communications and make every effort to prevent you from opening a new account. To activate self-exclusion, contact the support team directly via live chat.
Reality Check Reminders
Enable periodic session reminders that appear on screen at intervals you choose — every 30 minutes, 1 hour, or 2 hours. Each reminder shows how long you have been playing and how much you have wagered in the current session, giving you a factual snapshot that helps you make an informed decision about whether to continue or step away for a while.
Wager Limits
Set a cap on the total amount you can wager — across all casino games, live tables, and sports betting markets — within a defined period. This is separate from deposit limits and accounts for situations where players cycle the same funds repeatedly. Setting a wager limit ensures that your total betting activity stays within a volume that reflects recreational play rather than compulsive behaviour.
Warning Signs to Watch For
- Spending more money on gambling than you originally intended or can afford to lose.
- Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
- Chasing losses — continuing to gamble in an attempt to win back money you have lost.
- Lying to family members, friends, or colleagues about the extent of your gambling activity.
- Neglecting work, family responsibilities, or social relationships because of time spent gambling.
- Borrowing money, selling possessions, or depleting savings to fund gambling sessions.
- Gambling to escape stress, anxiety, depression, loneliness, or other emotional difficulties.
- Spending increasing amounts of time thinking about gambling — planning the next session or reliving past wins.
- Making repeated unsuccessful attempts to control, cut back, or stop gambling.
- Experiencing financial difficulties — unpaid bills, missed rent payments, or mounting debt — as a direct result of gambling.
- Feeling guilt, shame, or remorse after a gambling session but returning to the platform anyway.
- Relying on gambling wins as a primary or supplementary source of income.
Important: Experiencing one or two of these signs occasionally does not automatically indicate a gambling problem. However, if you recognise a consistent pattern across multiple signs, or if gambling is causing you measurable harm in any area of your life, please act now. tf999's responsible gaming tools are available immediately from your account dashboard, and our support team is reachable 24 hours a day, every day of the year, including during Eid, Victory Day (December 16), and all public holidays in Bangladesh.
Strict 21+ Age Verification
tf999 operates a zero-tolerance policy on underage gambling. Every player must be 21 years of age or older to register an account, make a deposit, or play any game on the tf999 platform.
Why We Enforce a Minimum Age of 21
In Bangladesh, adults are legally recognised at 18. tf999 has voluntarily set its minimum age at 21 — three years above the legal threshold — because extensive research demonstrates that the adolescent brain continues to develop into the early twenties, and that exposure to gambling during this developmental window carries a heightened risk of forming compulsive patterns later in life.
By setting a higher bar, tf999 takes a more conservative and responsible stance than is strictly required. We would rather turn away a small number of eligible 18–20 year olds than knowingly expose young adults to a risk they may not be fully equipped to manage.
If you are a parent or guardian and suspect that a minor in your household may have accessed tf999 or any other online gambling platform, please contact our support team immediately. We will investigate and act swiftly.
Our Age Verification Process
Date of Birth Declaration at Registration
Every new player must confirm their date of birth during account registration. Providing a false date of birth is a breach of the tf999 Terms & Conditions and may result in permanent account closure and forfeiture of any winnings.
KYC Document Submission
Before a player can make their first withdrawal — and in many cases before their first deposit is processed — tf999 requires submission of a government-issued photo ID (National Identity Card or passport) that clearly shows the player's full name and date of birth.
Third-Party Verification Check
tf999 uses accredited third-party identity verification technology to cross-check submitted documents. This system flags inconsistencies and escalates any case where the age or identity of the player cannot be confirmed to our compliance team for manual review.
Enhanced Due Diligence
Players whose accounts show risk indicators — such as inconsistent personal details, unusual transaction patterns, or gameplay profiles inconsistent with declared age — may be subject to enhanced due diligence, which can include requests for additional documentation such as a selfie alongside the ID document.
Ongoing Monitoring
Age verification is not a one-time check. tf999 monitors accounts continuously and reserves the right to request updated verification documents at any point during the account lifecycle if new risk indicators emerge.
Ask Yourself These Questions
The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are entirely private and are not recorded by tf999. If you answer "yes" to three or more of these questions, we strongly recommend using the self-exclusion or time-out tool and considering speaking with a counsellor.
There is no shame in recognising that gambling has become a problem. It takes honesty and courage to acknowledge it — and the sooner you act, the easier recovery becomes. tf999 is here to support you every step of the way.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, bills, or education fees?
Have you ever borrowed money or sold personal belongings specifically to fund gambling, or to repay gambling debts?
Do you find yourself spending increasing amounts of time gambling, or thinking about your next gambling session when you are not playing?
Have you ever felt the need to hide your gambling activity from family members, friends, or your employer?
Do you continue to gamble in an attempt to win back money you have previously lost, even when you know you should stop?
Has gambling caused you to experience significant stress, anxiety, depression, arguments with family members, or difficulties at work?
Have you previously tried to cut down or stop gambling but found yourself unable to do so for more than a few days?
Do you use gambling primarily as a way to escape from personal problems, emotional distress, loneliness, or boredom rather than for entertainment?
Where to Get Help
If you or someone you know is struggling with gambling-related harm, help is available. tf999 works in conjunction with several support channels — please do not hesitate to reach out.
tf999 Live Support
Our responsible gaming team is available 24 hours a day, 7 days a week via the in-platform live chat. Tell the agent you want to discuss responsible gaming and you will be connected to a trained specialist. No judgement — only support.
Email Our Team
Prefer to write? Send a detailed message to our responsible gaming team. The email address is displayed at the bottom of every tf999 page. Our team aims to respond to all responsible gaming emails within 24 hours, including weekends and public holidays in Bangladesh.
Gamblers Anonymous
Gamblers Anonymous runs peer support groups for people affected by gambling disorder. Meetings are held in person and online. The programme is free, confidential, and has helped millions of people worldwide achieve lasting recovery from compulsive gambling behaviour.
National Mental Health Support
Gambling disorder is a recognised mental health condition. If you are in Bangladesh and experiencing significant distress related to gambling, please speak with a qualified mental health professional. Your primary care doctor can provide a referral to appropriate counselling or treatment services.
tf999's Responsible Gaming Pledge
tf999 is committed to being a platform where every player — from Dhaka to Chittagong, Sylhet to Cox's Bazar — can enjoy casino games and cricket betting as a form of genuine entertainment, within their means and on their own terms. We will never market to vulnerable players. We will never make it difficult to activate responsible gaming tools. We will never penalise a player for choosing self-exclusion.
Our responsible gaming programme is a living commitment that we review and strengthen on a regular basis. If you have feedback on how we can do better, please contact our support team. We take every suggestion seriously.
Safe & Responsible Gaming — For Players Aged 21 and Above Only
Play Responsibly. Play at tf999.
Explore our full game library, cricket betting markets, and slots — always within your limits, always in control.
21+ only. Gambling involves financial risk. Please play within your means.